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Extremely helpful, thanks ever so much

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The person at the end of the line was very nice and polite. but the question i asked he asked me to put on a forum. i would have thought good customer experience would be that he does all the hard work for me and comes back with the answer. seems a bit old school to be getting the customer or us as the middle man for the customer to be working out whether the technicality is possible. i have already had the conversation with milestone systems which was very simple via email, but now i need to spend time putting it into a public forum compared to him forwarding my email onto the person who wrote the software.

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