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We have a Net2 System that was installed way back in 2009 and not been updated since 2012. We're now expanding the system and the new ACUs we had were running a newer Firmware. We called Technical Support to see if it would be easy enough to upgrade the system. Our call was answered immediately by Sam who knew everything we needed to know and within minutes I knew exactly what I needed to do. If only other Customer Support experiences were as good as this one!


Excellent response from 3 technicians all handling in professional and positive manner until Net2 issue resolved. Regards to Andrew, Cathy & Adam. Detronic.


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