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the first colleague i spoke to Joe, didn't get his surname i found his attitude towards my call very disrespectful and it felt like it was a problem contacting Paxton for support, so i asked to speak to another colleague, which i got Hayden, i found Hayden very professional and it felt like he wanted to help and that it wasn't a problem asking for help. I think Joe could do with further training on how he talks to end users who are needing assistance.